Sooo Pro Cosmetics Policies

Owned and operated by Sooo Pro Beauty LLC

Privacy Policy

At Sooo Pro Cosmetics, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how your information is collected, used, and shared when you visit or make a purchase from our website.

Information We Collect

When you visit our website, we may automatically collect certain information about your device including:

• IP address
• Web browser
• Time zone
• Cookies installed on your device
• Pages viewed and referring websites

When you make a purchase, we collect information including:

• Name
• Billing and shipping address
• Payment information
• Email address
• Phone number

Payment details are processed securely through our payment providers and are not stored by Sooo Pro Cosmetics.

How We Use Your Information

We use the information we collect to:

• Process and fulfill orders
• Communicate with you about your order
• Provide customer support
• Improve our website and customer experience
• Prevent fraud and protect our business
• Send marketing or promotional emails (you may unsubscribe at any time)

Sharing Your Information

We may share your information with trusted third parties including:

• Payment processors
• Shipping carriers
• Marketing and analytics providers

These partners only receive information necessary to perform their services.

Data Security

We take reasonable measures to protect your personal information through secure servers, encryption, and industry-standard safeguards.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Request corrections
• Request deletion of your data

You may contact us at any time regarding your data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Terms and Conditions

Welcome to Sooo Pro Cosmetics. By accessing or using our website, you agree to the following Terms and Conditions.

Use of Website

By using this website, you confirm that you are at least the age of majority in your jurisdiction or have permission from a guardian to use the site.

You agree not to:

• Use our website for unlawful purposes
• Attempt to breach website security
• Copy or misuse intellectual property belonging to Sooo Pro Cosmetics

Intellectual Property

All content on this website including:

• Logos
• Images
• Product names
• Product formulas
• Graphics and text

are the property of Sooo Pro Beauty LLC and may not be reproduced without written permission.

Product Information

We strive to display product colors, textures, and descriptions as accurately as possible. However, slight variations may occur depending on device screens and lighting.

Pricing

All prices are listed in USD unless otherwise stated. Prices may change without notice.

Limitation of Liability

Sooo Pro Cosmetics shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Customers are responsible for reviewing product ingredients to ensure they do not have allergies or sensitivities.

Governing Law

These Terms are governed by the laws of the United States and the State of Texas, without regard to conflict of law principles.

Refund & Return Policy

At Sooo Pro Cosmetics, we take pride in delivering high-quality professional beauty products.

Due to the hygienic nature of cosmetics, we maintain a strict return policy.

Return Eligibility

Returns are accepted within 7 days of delivery if:

• The product is unused and unopened
• The product is in original packaging
• The item is in the same condition it was delivered

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Opened or used cosmetic products
• Products without original packaging
• Items damaged due to misuse

Damaged or Lost Packages

If your package arrives damaged or is lost in transit:

• A claim must be filed directly with the shipping courier
• Customers must provide tracking information and supporting documentation.

Sooo Pro Cosmetics is not responsible for damage caused during courier transit, but we will assist customers in providing the necessary shipment details for claims.

Refund Processing

Approved returns will be refunded to the original payment method once the product has been received and inspected. Contact us to process a refund, return and/or exchange. Shipping fees are non-refundable.

Shipping Policy

Order Processing

All orders are processed within 2 business days (excluding weekends and holidays).

Once processed, customers will receive a shipping confirmation email with tracking information.

Domestic Shipping (United States)

Standard shipping typically takes 3–5 business days after processing.

Shipping times may vary depending on carrier delays, weather, or peak holiday periods.

International Shipping

We ship internationally from the United States.

International delivery times vary depending on destination and customs processing.

Customers may be responsible for:

• Import taxes
• Customs duties
• Local fees required by their country

These charges are determined by the destination country and are not the responsibility of Sooo Pro Cosmetics.

Shipping Address Accuracy

Customers are responsible for ensuring their shipping address is correct at checkout.

Sooo Pro Cosmetics is not responsible for orders shipped to incorrect addresses provided by the customer.

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